Returns & Exchanges

At Garden Goods Direct, we want you to be completely satisfied with your purchase. If your plants or garden supplies do not meet your expectations, you can request a return or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and photos of the items you wish to return.

• 2.
  Receive Authorization

  Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions for your greenery.

• 3.
  Pack with Care

  Securely package the items in their original nursery containers and shipping boxes to ensure they remain protected during transit back to our facility.

• 4.
  Refund Processing

  After we receive and inspect your return, your refund will be processed to your original payment method within 7 to 10 business days.